OUR POLICIES

Refund Policy

If a customer opts for a vehicle with a charging equipment installation, the booking amount is refundable till such time that the charging solution is installed. In the event the customer requests for cancellation of the booking after installation of the charging equipment by us, the customer shall not be entitled to any refunds. On such cancellation, we shall have the right to, directly or through a third party, uninstall and take possession of the charging equipment and adjust the booking amount towards deinstallation of the charging equipment.

If the customer has not opted for charging equipment installation, the booking amount is refundable till the time that the customer makes the full payment for the vehicle.

All eligible refunds shall be processed by us within a period of 7 working days.

Please note that the Customers will be eligible for refunds only for the booking amount paid by the Customers. The Customers shall not be eligible for any refunds on payment by the Customer of the complete purchase amount towards the vehicle.

Purchase Safety - Avoid Fake Commitments
  • We prioritize customer safety and transparency in our sales process: No false promises on price or dispatch: Komaki does not engage in misleading pricing tactics. If you are unsure about an offer, verify it with our support team.
  • Authorized purchase channels: Always purchase from authorized dealers or our official online portal.
  • Advance payment requirement: A mandatory advance payment is required to confirm your booking and avoid unauthorized transactions.
Fetching purchase details: After purchase, any document or vehicle details must be requested through our Support Team, not the Sales Team.

Dispatch updates: Once dispatch begins, the delivery process cannot be denied or altered.

How to track your order? You will receive updates via:

  • Email & SMS Notifications
  • A call from the Support Team

📧 Support Email: [customercare@komaki.in]

📞 Support Helpline: [+919953667830]

📞 Support Whatsapp: [+919953667830]

Currently, Komaki does not list specific coupons or cashback offers on their official website. However, during festive seasons like Pongal, Komaki has previously offered attractive deals, including discounts ranging from ₹5,000 to ₹15,000, free accessories, and zero down payment options.

komaki.in

To stay updated on the latest offers, we recommend regularly visiting the official Komaki website or contacting authorized dealers.

For any inquiries or assistance, you can reach out to Komaki’s Customer Support Team via:

  • Email: customercare@komaki.in
  • Phone: +919953667830
  • WhatsApp Support: +919953667830
Please note that all calls made by the Customer Support team are recorded for quality and training purposes.
If a wrong vehicle is delivered by mistake, customers are required to inform Komaki immediately and return the vehicle in its original condition. Failure to do so may result in appropriate legal action by the company.
Ensuring fairness and transparency in transactions is a priority at Komaki.

Current Discounts & Offers

🎉 Enjoy a Flat 5% Discount on Every Komaki Vehicle! 🎉
  • A 5% discount is applicable on all Komaki EV models when purchased through shop.komaki.in.
  • Please note that this discount does not apply to prices listed on komaki.in or at offline dealerships.

Cashback & Special Offers

Currently, Komaki does not have specific cashback offers listed on the website. However, during festive seasons and special promotions, Komaki has offered:
✅ Festive discounts (₹5,000 – ₹15,000 on select models)

✅ Zero down payment offers

✅ Free accessories with selected purchases

To stay updated on cashbacks & upcoming discounts, follow these steps:

  • Visit shop.komaki.in for the latest deals.
  • Contact authorized Komaki dealers for exclusive offline discounts.
  • Subscribe to Komaki’s newsletters and social media channels for new offers.

How to Avail the Discount?

  1. Visit shop.komaki.in
  2. Select your preferred Komaki 2W or 3W model.
  3. The 5% discount is automatically applied during checkout!

💡 Komaki’s Purchase Process:

  • You can buy directly from an authorized dealer, or our sales executive will guide you to the nearest dealer and help you get the best price.
  • A confirmation conference call is arranged between you, our sales executive, and the dealer to finalize the purchase.
  • A booking amount or advance payment is mandatory to confirm your order.
  • If the best price is not achieved at the dealership, our executive is authorized to assist you in purchasing via our online portal for the best deals.

⚠️ Important:

  • Discounts & cashbacks are only applicable for online sales. If purchasing through a sole dealer, we do not guarantee any discount.
  • Fake commitments on dispatch and pricing are not supported by Komaki. Always verify offers with our official customer support.
  • After-purchase details can be obtained through our Support Team, not the Sales Team.
  • For dispatch queries, our Support Team will contact you via email and phone.

Customer Support for Discounts & Offers

For any queries regarding discounts, cashback, or special promotions, reach out to Komaki Customer Support:

📧 Email: customercare@komaki.in

📞 Phone: +919953667830

💬 WhatsApp: +91 9953667830

Note: All customer support calls are recorded for quality and verification purposes.

Warranty Coverage

  • Battery: 3-year warranty or 30,000 km (may vary for specific models)
  • Motor: 3-year warranty or 30,000 km (may vary for specific models)
  • Controller: 3-year warranty or 30,000 km (may vary for specific models)

Warranty Claim Process

For Online Purchases:
1. Initiate Contact: If you experience issues with the battery, motor, or controller, please email our Customer Support at customercare@komaki.in or call us at +919953667830
2.Battery Issues:
  • Our executive will provide a warranty claim form specific to battery-related concerns.
  • Complete and return the form as instructed.

3. Motor and Controller Issues:

  • No form is required.
  • Our executive will guide you through troubleshooting steps and request photos or videos to document the issue.

4. Technical Assessment: Submitted information is forwarded to our technical team for evaluation.

5. Response Time: Within 10 days, a Customer Support executive will contact you with the assessment outcome.

NOTE : Please note that once vehicle has an issue and the customer drops a mail or call for the same and wants the claim of warranty or repair he/she may ensure that vehicle shall not be used further

For Dealer Purchases:

  • Visit the authorized Komaki dealer where the purchase was made for initial assessment and support.
  • For warranty replacements or refunds concerning the battery, motor, or controller, follow the online purchase warranty claim process outlined above.

Important Considerations

  • Exclusions: Damage resulting from fire or water exposure or any misuse due to customer actions may void the warranty.
  • Documentation Required: Keep the following accessible for warranty claims:
    • Original Komaki invoice
    • Chassis number
    • Battery serial number
    • Motor and controller serial numbers
Ensuring proper maintenance and adhering to usage guidelines will help in the optimal performance and longevity of your Komaki electric vehicle.

Komaki Customer Support & Queries

For any assistance regarding warranty claims, purchases, discounts, or technical issues, you can reach out to Komaki Customer Support through the following channels:

📧 Email: customercare@komaki.in

📞 Phone: +919953667830

💬 WhatsApp: +91 9953667830

How We Ensure Transparency in Customer Support

✅ All support calls are recorded for quality and verification purposes.

✅ Tentative resolution timelines provided by the support team are thoroughly monitored and sent via email confirmation for transparency.
✅ Customers can visit nearby dealers for a health check-up and issue diagnosis. However, for warranty claims on battery, motor, or controller, customers must follow the warranty process outlined above.

Important Note on Warranty Claims

⚠️ Fire, misuse of vehicle and water damage caused by the customer may not be covered under warranty.

⚠️ Customers must provide their Komaki invoice, chassis number, battery serial number, motor, and controller serial numbers for any warranty or service requests.

We are here to ensure a smooth and hassle-free experience for all Komaki customers! 🚀

Komaki RTO & Insurance Payment Policy

How We Ensure Transparency in Customer Support

At Komaki, we ensure a transparent process for RTO registration and insurance. However, it is important to note the following:

1. Customer Bears the RTO & Insurance Costs

  • Whether purchasing from shop.komaki.in or an authorized Komaki dealer, the customer is responsible for paying RTO registration and insurance charges.
  • Komaki does not pre-pay or include RTO or insurance costs in the vehicle price.

2. No Commitments on Free RTO or Insurance

  • Komaki does not provide free RTO registration or free insurance.
  • Any miscommitments regarding free RTO or insurance by any third party, dealer, or agent should be immediately reported to our Customer Support Team.

3. Komaki Assistance for RTO & Insurance

  • Komaki can assist customers in connecting with nearby authorized dealers for RTO and insurance processing.
  • Dealers may offer guidance on local RTO charges and third-party insurance options, but the payment remains the customer’s responsibility.

Important Notes

✅ Customers must pay RTO & insurance charges directly to the dealer or the RTO office.

✅ Ensure all RTO & insurance documents are collected and verified before taking delivery of the vehicle.

✅ If purchasing online, Komaki provides necessary vehicle documents to help complete RTO registration at the customer’s local office.

For any assistance, reach out to Komaki Customer Support:

📧 Email: customercare@komaki.in

📞 Phone: +919953667830

💬 WhatsApp: +91 9953667830

🚨 Warning: If any dealer or agent falsely promises free RTO registration or insurance, please report it to Komaki immediately. Komaki is not responsible for any false commitments made by third parties.